Support. Always there for you. Wherever you are.
MAINTENANCE & SUPPORT POLICY
SOFTWARE UPDATES keeping you in great shape
We continuously provide updates to WiredContact throughout the year to maximize your CRM experience and software performance. The frequent software updates give you access to new features as well as address issues as they arise. The Maintenance Program also covers browser updates and other operating system components that we need to keep current.
Free email technical support is provided for troubleshooting built-in functionality. For hosting customers and those current on their maintenance program, prompt assistance is available at firstname.lastname@example.org. Our average response rate is less than an hour (generally sooner) and we will also provider Remote Desktop support, as needed.
If you self-host Our Software
For those companies that install our software on their own web server, Maintenance and Support is included in your first year. To continue receiving updates, there is a small renewal fee of $25.00 per named user and $50.00 per concurrent user — a fraction of the cost compared to most other software companies who generally require hefty upgrade fees for updates
Self-Hosted Customer Portal
Downloads and Documentation can be accessed in your WiredContact Account.
Please log in to your Customer Portal below.
For questions call us at 215.641.8585